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Helpdesk service
Need urgent technical assistance?
We can remotely connect to your computers in order to solve your PC problems in only a few minutes with our qualified technical team.
Thanks to the remote control of your screen, your mouse and your keyboard and once you give your permission, we will be in position to resolve your problems as if we were sitting in front of your computer.
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Our professionals will be able to solve most of the computer and
network problems just by using remote control. You can even watch your screen and
learn the solution of yours problems with a good teacher, one of our
professional technicians.
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The advantages of remote control:
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- Affordable: for the same service,
our rates are lower than
sending of a maintenance technician
to your company.
- Quick: available from Monday
to Friday from 9 A.M. to 6 P.M.
CET, our technicians will help
you immediately.
- Practical: it
is useless to bring
your computer to the repair
shop and wait days and days
or wait for a technician.
- Secure: the connection between
our technicians and your computer
is 100% secure and encrypted.
Each connection between you
and us is unique, once our work is
done our software is automatically
deleted from your computer and
we can no longer get access
to your computer.
- International: the technical
support is available in 4 languages
: English, French, German and
Luxemburgish
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Our rates:
Our rates are fixed and based
on hourly rates.
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Remote support control of 30 minutes:
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€ 40
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Remote support control of 60 minutes:
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€ 80
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Remote support control of 120 minutes:
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€ 140
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Our technicians are experts in:
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- Correction of software and e-mail problems.
- Carrying out maintenance, up-dates and/or Windows correction.
- Localising and deleting computer viruses.
- Installing and configuring anti-virus software.
- Blocking pop-up, deleting adware/spyware and installing/configuring anti-spy software.
- Tuniing up your computer, to get started and operating more quickly.
- Detection and resolution of home or corporate network problems.
- Configuring devices such as printers or scanners.
- Resetting your password.
- Backup of your data during the change of your devices.
- Fixed occasional error messages or frozen screen.
- Installation, configuration of new software and hardware.
- Help for data backup or data transfer to another computer.
- Installation of secure wireless network infrastructure.
- And much more!
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Did you know?
80% of all software issues can be repaired by our remote support control!
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The support is realised by:
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Phone
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00
800 1111 1333
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Email
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Any request (change or incident) is subject to the creation of a ticket; its number is sent in 15 minutes to the customer.
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Ticketing
system workflow:
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